Questions We're Frequently Asked
PrintableFrequently Asked Questions - Client Services
Did you receive my payment?
What is my payment amount?
Where do I send my payment?
Can I pay by phone?
What happens if I pay my invoice late?
Can I get copies of my documents?
Why am I being billed for Property Taxes?
Did you receive my payment?
Sometimes payments overlap in the mail with the generation, printing and mailing of your new statement. Please contact Client Services if you would like to confirm receipt of your payment.
What is my payment amount?
Your payment schedule along with your due dates are outlined within your documentation. Please contact Client Services for information regarding your monthly payment amount due.
Where do I send my payment?
Matsco’s payment remittance address is:
Matsco
Department 33522
PO Box 39000
San Francisco, CA 94139
To minimize the administrative effort of making monthly payments, Matsco offers Direct Debit, which makes automatic monthly payments from your designated checking or savings account. Below is a link to our Direct Debit Authorization Form for easy enrollment.
Download Direct Debit Authorization Form (.pdf, 1.2 MB)
Can I pay by phone?
Yes, Matsco offers you the ability to pay by phone. Call Client Services at 800.628.7816 to make pay-by-phone arrangements. Please have your checking account or credit card information available. To minimize the administrative effort of making monthly payments, Matsco offers Direct Debit, which makes automatic monthly payments from your designated checking or savings account. Below is a link to our Direct Debit Authorization Form for easy enrollment.
Download Direct Debit Authorization Form (.pdf, 1.2 MB)
What happens if I pay my invoice late?
Payments not received within the grace period will be assessed a late fee. To make sure that your payments are made on time and avoid being assessed a late fee, try Matsco Direct Debit, which makes automatic monthly payments from your designated checking or savings account. Below is a link to our Direct Debit Authorization Form for easy enrollment.
Download Direct Debit Authorization Form (.pdf, 1.2 MB)
Can I get copies of my documents?
You should have received a complete set of your documents shortly after the funding of your finance package. Additional copies are available for a nominal fee. Please contact Client Services for additional information.
Why am I being billed for Property Taxes?
Property Taxes are assessed on leases, not loans. When the governing entity bills us for property taxes, Matsco pays on your behalf. Your charge reimburses us for that payment.
If you have additional questions, please call Client Services at 800.628.7816 or email your query.