Information for Clients with Recently Acquired Accounts
PrintableFrequently Asked Questions – Clients Transitioning to Matsco
Who is Matsco?
When will I receive a statement? What will change?
Where do I send my payment?
What if I have an automatic debit payment?
Does this change my contract agreement?
How can I reach Customer Service?
Will my account schedule number change?
Do my fees change?
Can I pay by phone?
Can I pay by credit card?
Can I access my account on the Internet or pay online?
What if I use a bill pay service through my bank?
Who is Matsco?
Matsco, a division of Wells Fargo Bank N.A., was founded in 1983 to provide financing programs to small businesses and has since become a leading specialty lender for healthcare practices nationwide. Focused exclusively on financing for dental, veterinary and vision care practices, Matsco provides practice capital to help doctors acquire, build, expand, equip and refinance their practices. To learn more visit us at www.matsco.com/about/
When will I receive a statement? What will change?
You will receive your monthly paper statements via mail by mid March in time for your April payment. Those who enroll in the automatic debit service will not receive a statement unless otherwise requested.
Where do I send my payment?
Please send payments to:
Matsco
Department 33739
PO Box 39000
San Francisco, CA 94139
What if I have an automatic debit payment?
If you have previously arranged for automatic payments on your account, you will need to re-enroll in the automatic debit payment program with Matsco. Please complete the Matsco Direct Debit form (.pdf) found below and return the form by mail to Matsco, 2000 Powell Street, 4th Floor, Emeryville, CA 94608 or by fax to 866.851.3120 in order to provide us permission to continue automatic payments. Also notify your bank of the change in payee to WFB WF Financial.
Download Direct Debit Authorization Form (.pdf, 1.2 MB)
Does this change my contract agreement?
No, you are subject to the terms of your original contract agreement.
How can I reach Customer Service?
Starting in March, please contact Matsco, Client Services at 800.628.7816. Our representatives are available to assist you Monday through Friday, 7:30 a.m. to 7:30 p.m. Pacific Standard Time.
Will my account schedule number change?
No, your original account schedule number will remain the same. However, your new Matsco customer number is provided in your Welcome Letter. Please refer to the sample statement for more information. If you have not received your Welcome Package by March 7, 2009 please contact Matsco at 800.628.7816. Insert Sample Statement PDF document
Sample Statement Form (.pdf)
Do my fees change?
No, you are subject only to the fees outlined in your original contract agreement.
Can I pay by phone?
Yes, call Client Services at 800.628.7816 to make pay-by-phone arrangements. Please have your checking account information available.
Can I pay by credit card?
Not at this time, however, you can arrange for payments to be automatically deducted from your designated checking or savings account. To enroll, please complete the Matsco Direct Debit form (.pdf) found below and return the form by mail to Matsco, 2000 Powell Street, 4th Floor, Emeryville, CA 94608 or by fax to 866.851.3120.You may also make pay-by-phone arrangements by calling 800.628.7816.
Download Direct Debit Authorization Form (.pdf, 1.2 MB)
Can I access my account on the Internet or pay online?
Not at this time, we are working diligently to provide you with a similar online account system. Until then we encourage you to take advantage of our complementary and hassle-free, automatic debit service.
Download Direct Debit Authorization Form (.pdf, 1.2 MB)
What if I use a bill pay service through my bank?
If you are currently using an online bill pay service through your bank, please update your account information to your new Matsco customer number and remittance information. Please note that your new Matsco customer number is referenced in the Welcome Letter If you have not received your Welcome letter by March 7, 2009 please contact Matsco at 800.628.7816.
If you have additional questions, please contact Client Services between 7:30 am and 4:30 PM Pacific Standard Time.
Phone: 800.628.7816
FAX: 800.861.9967
Email:
Matsco Client Services
2000 Powell Street, 4th Floor
Emeryville, CA 94608